Shipping & Returns

    Everything you need to know about our shipping and return policies

    Shipping Policy

    • Free shipping on all orders within the continental United States
    • Orders are typically processed within 1-2 business days
    • Standard delivery time is 3-7 business days after processing
    • Expedited shipping options available at checkout
    • Tracking information provided via email once your order ships

    Returns Policy

    • 30-day return policy for unused items in original packaging
    • Return shipping costs are the responsibility of the customer
    • Damaged or defective items can be returned at our expense
    • Refunds processed within 5-7 business days after receipt
    • Contact customer service to initiate a return

    Return Process

    1. Contact our customer service at support@pondfountaindepot.com with your order number and reason for return
    2. Our team will provide you with return instructions and, if applicable, a prepaid shipping label
    3. Package the item securely in its original packaging if possible
    4. Ship the item back using the provided instructions
    5. Once we receive and inspect the return, we'll process your refund to the original payment method

    Warranty Claims

    All of our fountains come with a 1-5 year warranty covering manufacturing defects. If your fountain develops a defect covered under warranty, please contact our customer service team with photos of the issue and your order information.

    Contact Information

    Email: support@pondfountaindepot.com

    Phone: (602) 666-4587

    Address: Pond Fountain Depot

    15657 Hayden Road Suite #1285

    Scottsdale, AZ 85260

    Free Shipping

    On all U.S. orders

    Easy Returns

    30-day return policy

    Warranty

    1-5 year warranty

    Fast Processing

    Orders ship in 1-2 days