Shipping & Returns
Everything you need to know about our shipping and return policies
Shipping Policy
- •Free shipping on all orders within the continental United States
- •Orders are typically processed within 1-2 business days
- •Standard delivery time is 3-7 business days after processing
- •Expedited shipping options available at checkout
- •Tracking information provided via email once your order ships
Returns Policy
- •30-day return policy for unused items in original packaging
- •Return shipping costs are the responsibility of the customer
- •Damaged or defective items can be returned at our expense
- •Refunds processed within 5-7 business days after receipt
- •Contact customer service to initiate a return
Return Process
- Contact our customer service at support@pondfountaindepot.com with your order number and reason for return
- Our team will provide you with return instructions and, if applicable, a prepaid shipping label
- Package the item securely in its original packaging if possible
- Ship the item back using the provided instructions
- Once we receive and inspect the return, we'll process your refund to the original payment method
Warranty Claims
All of our fountains come with a 1-5 year warranty covering manufacturing defects. If your fountain develops a defect covered under warranty, please contact our customer service team with photos of the issue and your order information.
Contact Information
Email: support@pondfountaindepot.com
Phone: (602) 666-4587
Address: Pond Fountain Depot
15657 Hayden Road Suite #1285
Scottsdale, AZ 85260
Free Shipping
On all U.S. orders
Easy Returns
30-day return policy
Warranty
1-5 year warranty
Fast Processing
Orders ship in 1-2 days